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Support Article

Assignment error post wrap up



Wrap up is breaking the non-process assignments.

Error Messages


Steps to Reproduce

1. Create interaction case
2. Member 360 view, CSR click on "suggested oppportunity", it will create another assignment to his worklist
3. Don't work on it
4. Perform wrap up
5. Go to worklist and open "suggested oppportunity" assignment, you will find broken assignment error

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. 
Issue with OOB activity. 
Need to modify the activity DocloseWrapper.
With the change in code, if an interaction is wrapped up, any pending suggestion tasks will be completed automatically and would not be shown in worklist.


This issue is resolved by hotfix item HFix-22786

Published July 6, 2015 - Updated December 2, 2021

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