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Support Article

Attachment name greater than 59 characters is truncated



When  uploading a file whose file name is greater than 59 characters, from the Upload gadget, the file name is truncated.

Error Messages

Not Applicable

Steps to Reproduce

Upload a file whose file name is greater than 59 characters to a case.

Root Cause

Truncation of file name initially occurred in the pyUploadFile activity in Data-WorkAttach-File. In the AttachFile (Final) activity, a When condition had a hardcoded check of length.


Apply HFix-49171.


Published January 30, 2019 - Updated October 8, 2020

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