Support Article
Attachment name greater than 59 characters is truncated
SA-71693
Summary
When uploading a file whose file name is greater than 59 characters, from the Upload gadget, the file name is truncated.
Error Messages
Not Applicable
Steps to Reproduce
Upload a file whose file name is greater than 59 characters to a case.
Root Cause
Truncation of file name initially occurred in the pyUploadFile activity in Data-WorkAttach-File. In the AttachFile (Final) activity, a When condition had a hardcoded check of length.
Resolution
Apply HFix-49171.
Published January 30, 2019 - Updated October 8, 2020
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