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Support Article

Attachments cannot be uploaded in offline mode from mobile

SA-95256

Summary



Unable to upload Attachments in the Offline mode from a mobile device for a Hybrid application.


Error Messages



Not Applicable


Steps to Reproduce

  1. Generate the Hybrid mobile offline application for Android.
  2. Deploy the APK file on an Android mobile device.
  3. Log in to the application.
  4. Enter the Offline mode.
  5. Create a new case in the User portal.
  6. From the User Case portal on the mobile device, upload an attachment or click a photo and attach (out-of-the-box). The attachment is not attached to the case and the system stops processing.


Root Cause



A defect in Pegasystems’ code or rules.
The attachments in the offline mode for the new hybrid client was not handled.



Resolution



This feature is implemented in Pega Platform 8.3.2.

Published April 10, 2020 - Updated December 2, 2021

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