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Support Article

AttachScreenshot functionality does not work in some machines

SA-13594

Summary



AttachScreenShot functionality is used in the application. This functionality works fine in few machines and does not work in few machines.


Error Messages



Screen Capture Feature was not loaded successfully


Steps to Reproduce

  1. Navigate to the portal where the screen capture functionality exists.
  2. Click Screen Capture button to load screen capture.


Root Cause



A software use or operation error: ActiveX controls are not installed. prScreenCapture.ocx is required to achieve the functionality which does not exist at, C:\windows\Downloaded Program Files folder.

Resolution



Perform the following local-change:

Install the missed OCX controls. The OCX controls are shared along with Media; the path is :Media_Home\ResourceKit\Utilities\OCXInstaller\CabInstaller.zip.
  1. Extract the CabInstaller.zip to local machine
  2. Follow the steps in ReadMe.txt to install the plug-ins.

Published August 31, 2015 - Updated October 8, 2020

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