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Support Article

Autocomplete does not display all tags



When adding an existing tag to a case, autocomplete does not display all the tags.

Error Messages

Not Applicable

Steps to Reproduce

  1. Click the Tag link from the Actions menu to tag a case.
  2. Input the text for an already existing tag. Few tags do not appear in the autocomplete suggestion list.

Root Cause

Tags were filtered based on the tag context (work pool). As a result, only those tags which belonged to the current work pool were displayed.


To display all the tags irrespective of the context, the report definition must be customized such that the results are not filtered.

Published February 3, 2018 - Updated October 8, 2020

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