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Support Article

Autocomplete dropdown display only 8 results on mobile browser



Autocomplete drop-down display only eight results on the browser in mobile devices. This occurs even when there up to 12 results to display.

Unable to scroll and select the results that are not displayed in the visible list.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Open the application on a browser on a mobile
  2. Click an autocomplete field with more than 8 values
  3. Attempt to scroll through the list

Root Cause

A software use or operation error.


Perform the following local-change:
  1. Use the Results display as a list with the 'Allow scrolling for more results' check box enabled to display the entire list in mobile
  2. Apply the below Cascading Style Sheets (CSS) in UserWorkForm:
    overflow-x: hidden !important;
    overflow-y: scroll !important;


Published July 23, 2018 - Updated October 8, 2020

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