Support Article
The backing campaign could not be run
SA-84317
Summary
Error occurs when executing a segment.
Error Messages
The backing campaign could not be run. Please review the outbound schedule and try again.
Steps to Reproduce
- Edit the Outbound schedule to a date which is set a few minutes in the future.
- Save the Next Best Action (NBA).
- Navigate to Actions.
- Click Run.
Root Cause
The associated Campaign related to the NBA run was modified directly. Some Offers used in the strategy were not available anymore. This caused the NBA run failure.
Resolution
As a local-change, create the missing Offers and validate the Campaign.
Published December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.