Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Blank modal dialog displays on screen while user is inactive



A blank modal dialog displays on the screen while the user is inactive. The Timeout modal does not display according to the configured time for the two properties below, 
  1. pyTimeoutTime
  2. pyTimeoutWarningWindow

Error Messages

Not Applicable

Steps to Reproduce

  1. Use the pxsessiontimer in any portal .
  2. Set the desired timeout time.

Root Cause

Access had %5b, which meant '['. The URL formation was incorrect. As a result, multiple blank documents open.


Perform the following local-change:

Set the below code snippet in the prconfig file,

<env name="initialization/urlencryption" value="true"/>

Published August 17, 2019 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us