SA-20998

Summary

A blank row is visible between options when Other action from the work area of an opened case was clicked.

Error Messages

Not Applicable

Steps to Reproduce

1. Create a case.
2. Open the case to work on.
3. Click Other actions.

Note: In some cases, changing the likelihood will also reproduce the issue.

Root Cause

A defect in Pegasystems’ code or rules:
One of the flow actions was included as a local action on flow level assignment and also as a flow action leading to the appearance of an empty row.

Resolution

Perform any one of the local-changes:
 

• Modify pyWorkGetFlowActions Activity.

1. ​Open pyWorkGetFlowActions activity, an available out-of-the-box rule.
2. Save as the activity into any custom application ruleset.
3. Modify When condition specified in Step 7 to @pzPageListContains(tools, "pyLocalActionsList.pxResults", "pyUsage", .pyUsage, false, true).
4. Save the rule.​

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• Specify a common flow action in localActions list and flow action connecters. Specifying it at only one place will also resolve this issue unless there is some explicit reason why it was specified in both the places.

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• ​Change the likelihood of the assignment. In this case, change the likelihood of the assignment from 5 to 11, which resolved the issue.