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Support Article

Blank space displays on email from CSR



Blank space displays on the email for the first user which includes an image when a CSR replies to the mail. 

Error Messages


Not Applicable

Steps to Reproduce

1. Send an email to Pega with an image included. A case is created and CSR replies to the mail through the case
2. Open the reply email from the CSR. Blank space displays between the CSR icon and the email content for the first user mail

Root Cause

A defect in Pegasystems’ code or rules. Correspondence is distorted when inline images are used because of the increase in the width. The pzPulseEmailMainPost must be modified to occupy 100% width.


Update to Pega 8.2.3.


Published August 15, 2019 - Updated December 2, 2021

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