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Support Article

Browser times out with an error on saving or editing a case type



A large number of case types with multiple stages are present in the system. However, when a user edits or saves the case type, the browser times out with a browser error.

Error Messages


Browser error:

Pages Unresponsive

Steps to Reproduce

  1. Open a case type with 20 stages containing multiple flows in each stage
  2. Rearrange the steps in the case type
  3. Save the case type

Root Cause

This issue was determined to be a product enhancement request.


An enhancement request, FDBK-61728, is created for consideration by Pega Product Management. 

Refractor the case type for easy maintenance.



Published December 2, 2021

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