Support Article
Browser times out with an error on saving or editing a case type
SA-86898
Summary
A large number of case types with multiple stages are present in the system. However, when a user edits or saves the case type, the browser times out with a browser error.
Error Messages
Browser error:
Pages Unresponsive
Steps to Reproduce
- Open a case type with 20 stages containing multiple flows in each stage
- Rearrange the steps in the case type
- Save the case type
Root Cause
This issue was determined to be a product enhancement request.
Resolution
An enhancement request, FDBK-61728, is created for consideration by Pega Product Management.
Alternatively,
Refractor the case type for easy maintenance.
Published December 2, 2021
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