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Support Article

Campaign fails when segment size increases

SA-42969

Summary



When the segment size is small, campaign completes succesfully. However, as the segment size increases, campaign fails.


Error Messages



Not Applicable


Steps to Reproduce



Unknown


Root Cause



User was updating campaign structure when it was in running state.

Resolution



Suspend the campaign before updating its structure in the Campaign Builder module.
Suggest Edit

Published November 9, 2017 - Updated December 2, 2021

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