Support Article
Cannot find pzEmailActions correspondence rules
SA-13513
Summary
Trying to implement the email based work processing following this PDN article:
https://pdn.pega.com/correspondence/how-to-configure-email-based-work-processing
It states to use the pzEmailActions correspondence rule, which inturn uses pxEmailActions, but not able find the mentioned rules.
Has this been replaced with something else in Pega 7.1?
Resolution
Take a look at the Pega 7.1.8 version of the help files on email based processing located below:
https://pdn.pega.com/sites/default/files/help_v718/procomhelpmain.htm#concepts/casemanagement/con_understandingemailbasedworkprocessing.htm
The rules in question are marked as PegaDeveloper rules. One can bring them up in the Search using the old tag for example search for old:pzEmailActions. These rules are final, but if you want to make a variant of them one can save them into your ruleset under a different name. Rule resolution finds them as normal, so that there are no issues at runtime.
Published August 31, 2015 - Updated October 8, 2020
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