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Can't find the instace Referral Service



A decision table is expected to return the value, "Call me referral service" .  "Call" is a reserved word and the system interprets the entire string as "Call the Decision Table 'Me Referral Service'"

Error Messages

Can't find the instace Referral Service.

Steps to Reproduce

  1. Create a Decision table which returns the value as "Call me referral service."  
  2. Have the actual value returned through a Rule-Utility-Function so that it is possible to save the rule without a validation error.

Root Cause

An issue in the custom application code or rules.  "Call" is reserved as the first word of a returned string to indicate that the user desires a "call" to the Decision Table referenced by the second word onwards of the initial string.


Perform the following local-change:
  1. Prepend an unprintable character (for example, "\b") to the string. This prevents Pega code from deciding that the first word of the string is "Call". ​
  2. In the Rule that calls this Decision Table, remove the initial "\b" to restore the original string.


Published February 11, 2016 - Updated October 8, 2020

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