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Support Article

Capture screen feature works incorrectly




The out-of-the-box Agile Workbench Capture screen feature works incorrectly with an extension installed. On clicking the Capture screen button, ‘Pega Screen and Video Capture is sharing your screen’ recorded message plays instead of the screen capture.

Error Messages


Not Applicable

Steps to Reproduce

  1. Click the Agile Workbench icon on the developer portal
  2. Click the Capture screen button

Root Cause

Issue with the installed extension on the Chrome browser.


Perform the following local-change:
  1. Re-install the extension on the Chrome browser
  2. Clear the browser cache

Published January 31, 2019 - Updated December 2, 2021

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