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Support Article

Capture screen feature works incorrectly

SA-70557

Summary


 

The out-of-the-box Agile Workbench Capture screen feature works incorrectly with an extension installed. On clicking the Capture screen button, ‘Pega Screen and Video Capture is sharing your screen’ recorded message plays instead of the screen capture.


Error Messages


 

Not Applicable


Steps to Reproduce


 
  1. Click the Agile Workbench icon on the developer portal
  2. Click the Capture screen button


Root Cause



Issue with the installed extension on the Chrome browser.

Resolution



Perform the following local-change:
  1. Re-install the extension on the Chrome browser
  2. Clear the browser cache

Published January 31, 2019 - Updated December 2, 2021

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