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Support Article

Case Lifecycle values are not updated when a case progresses



The Case Lifecycle values are not updated when a case progresses to another stage.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in to the application
  2. Access the Case Management dashboard
  3. Process a case from one step to the next. The number of cases in the Case Lifecycle before the case was processed and after it, is different

Root Cause

A defect in Pegasystems’ code or rules. The D_CaseStageCount data page is not refreshed.


Perform the following local-change:
  1. Save the D_CaseStageCount data page in the application ruleset
  2. Check the 'Reload once per interaction' check box on the Load Management tab


Published July 23, 2018 - Updated October 8, 2020

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