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Support Article

Case Management functionality is missing In CPMPC 7.1.3



As per the documentation, CPM7.1.3 is officially supporting Case Designer features and is even deprecating using the CPM Service Process Accelerator. Class PegaComm-FW-CPMCFW-Work-Cover- is missing in the CPMC layer.


Here’s the explanation for the reported behavior:

This is not a product defect, the class is not missing in the CPMC layer. If you see the inheritance of the Work class in CPMC , it would indirectly inherit from Work-Cover-.  When your class group is inherited from Work-Cover- by default it supports all the Case Designer features.
You can refer to the documentation for additional information on Creating service cases using Case Designer.

Published January 31, 2016 - Updated December 2, 2021

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