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Support Article

Case Refresh option does not work after 7.1.8 upgrade



Case Refresh option is not working after System has been upgraded to 7.1.8. 

Error Messages

Status: Fail
Message: There has been an issue; please consult your system administrator

Steps to Reproduce

1. Log in to the application.
2. Launch Case Manager portal.
3. Open any assignment in the worklist
4. Go to Actions , click on refresh.

Root Cause

The root cause of this problem is defect/misconfiguration in the environment. The environment 7.1.8 uses a new menu implementation which may cause this problem if you are using the older menus. 


issue is resolved by following the resolution steps in the
PDN Article:SA-11151 


Published January 31, 2016 - Updated October 8, 2020

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