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Support Article

Character limit error occurs while closing a tab

SA-92309

Summary



Character limit error  occurs on clicking the Close (X) icon to close a tab.


Error Messages



The character is too long..maximum length is 64


Steps to Reproduce

  1. Create an Interaction case and use a long name for the operator. From CPMRecents, Pega reads the  pylabel property and sets the tab name as the value provided for the pylabel (Operator name). A new tab is created.
  2. Click the Close icon to close the tab.


Root Cause



A software use or operation error.
The maximum length was set to 64 by default for the pylabel.



Resolution



Here’s the explanation for the reported behavior:

Perform either of the following local-changes since the maximum length is set to 64 by default for the pylabel:
  • Use the Operator name that is less than 64 characters.
  • Save the pylabel in a specific class with a maximum length of 128 characters.

    For more information, refer to:

    https://community.pega.com/support/support-articles/limitation-field-value-64-characters
    https://community.pega.com/support/support-articles/unable-save-name-more-64-characters

Suggest Edit

Published January 17, 2020 - Updated October 8, 2020

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