Support Article
Character limit error occurs while closing a tab
SA-92309
Summary
Character limit error occurs on clicking the Close (X) icon to close a tab.
Error Messages
The character is too long..maximum length is 64
Steps to Reproduce
- Create an Interaction case and use a long name for the operator. From CPMRecents, Pega reads the pylabel property and sets the tab name as the value provided for the pylabel (Operator name). A new tab is created.
- Click the Close icon to close the tab.
Root Cause
A software use or operation error.
The maximum length was set to 64 by default for the pylabel.
Resolution
Here’s the explanation for the reported behavior:
Perform either of the following local-changes since the maximum length is set to 64 by default for the pylabel:
- Use the Operator name that is less than 64 characters.
- Save the pylabel in a specific class with a maximum length of 128 characters.
For more information, refer to:
https://community.pega.com/support/support-articles/limitation-field-value-64-characters
https://community.pega.com/support/support-articles/unable-save-name-more-64-characters
Published January 17, 2020 - Updated October 8, 2020
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