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Support Article

Chat copy-paste behaves incoorectly for multiple images



Chat copy-paste behaves incorrectly for multiple images for the below scenarios:
  • Error message displays on copying two images from thumbnails back to back and clicking Send RTE Images
  • Error message displays on copying image from thumbnail, adding text and clicking Send

Error Messages

pyLogEntries:DATA-CONTENT-IMAGE !!/RTEIMAGES/ does not exist‘

Steps to Reproduce

Search for an image on the browser, click the image to preview and perform the below steps:

  1. Copy two images from thumbnails back to back and click Send RTE Images. The error message displays
  2. Copy image from thumbnail, add a text and click Send. The error message displays

Root Cause

A defect in Pegasystems’ code or rules. The use cases are not supported. The codes must be changed as per the usecase.


Apply HFix-60997.

Published April 9, 2020 - Updated December 2, 2021

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