Support Article
Chat Server fails to login on a load balanced URL
SA-67195
Summary
Error occurs when logging in to the to chat server through the load balanced URL.
Error Messages
http-bind/ 404 (Not found)
Steps to Reproduce
Pega Chat 7.1.3 is used with Pega 7.2.
- Set up a load balanced (sticky session enabled) chat server URL, Chat Server - 7.40, and set up the HTTPS protocol.
The traffic is redirected to two Node.js servers.
https://server1:<port1>
https://server2:<port2>
- Configure the chat server to run on a BOSH server setup.
"xmpp_server_config" : {
"websocket" :false,
"bosh": {
"enabled": true,
"port": <port>,
"host": "localhost"
}
},
Root Cause
A software use or operation error.
Pega chat does not support cookie based sticky session.
Resolution
Perform the following local-change:
Use the source_ip based sticky session.
Published January 17, 2019 - Updated December 2, 2021
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