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Support Article

Checkbox does not display correctly on mobile application



Checkboxes for bulk request approval do not display correctly on an Apple iPhone mobile application. This occurs on the Pending (or Manager) screen of the application.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open the application on a mobile device.
  2. Create a case.

Root Cause

A defect or configuration issue in the operating environment.

The Checkbox control by default retrieves the style from the Safari browser's user agent stylesheet.


As a local-change, include the below code in the UserWorkForm: <style>
border:none; !important

Published March 19, 2018 - Updated December 2, 2021

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