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Support Article

on click of Save button work object is still in the same state



Click on 'Save' option in other actions of a phone call is not working.

Error Messages

No Error Messages

Steps to Reproduce

1. Create new Phone call.
2. Fill the desired fields and navigate to Member 360.
3. Configure 'Save' menu item with the action 'Save' but still no action is performed on the screen.
4. And developer wants to close the work object on click of Save.

Root Cause

We could see from the UI inspector, there are no actions configured on click of the 'Save' item which has been configured as menu item.

For menu items, the changes to be picked, there is a flag 'pyMenuFlag' to be set to true. At developer end the flag was set to false. So the configurations were not picking up.


Perform the following local-change:

1. Go to Designer Studio -> User Interface -> HTML5 Application Readiness and click on ‘Upgrade Show Menu’ option to pick the menu item action configurations.
2. Now go to the menu option and on click of the menu item  configure Save and Cancel actions.


Published February 18, 2016 - Updated December 2, 2021

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