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Support Article

Clipboard to JSON does not handle null values



When converting clipboard to JSON, instead of  "CALCULATED_PITIWithoutSpreadPaymentAmount": null, the scalar null values are coming out like this: "CALCULATED_PITIWithoutSpreadPaymentAmount"

Error Messages

Receiving web service can't parse the JSON since it's invalid.

Steps to Reproduce

Send a JSON request with null scalar values.

Root Cause

A defect or configuration issue in the operating environment: Currently, REST service or connect outbound JSON mapping is faulty for a scalar property (of type other than Text) that exists in Clipboard with null or empty value.

​In such case, JSON key is added without it's corresponding value and hence leading to an invalid JSON.


Apply HFix-30845.

Description of changes available in the provided hotfix:

Modify REST service or connect outbound JSON mapping to stream into "null" value (without quotes) when a non-string scalar property exists in clipboard with an empty or null value.


Published December 19, 2016 - Updated October 8, 2020

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