Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Closing Browser will not unlock work object



Closing tab of a work object (WO) will unlock work object but closing the browser will not unlock all locked work objects.

Error Messages


Steps to Reproduce

Open few work objects in a perform harness, then close the browser.

Root Cause

This is an expected behaviour. PRPC works this way. If instead of closing open cases or cleanly logging off you close the browser then that requestor session doesn't terminate. All the work objects opened by that requestor will remain locked untill the preconfigured lock timeout passes.


In this case you have two option to unlock those work objects. 
  1. When you try to open a locked WO then you get a review screen where you get the option to terminate the previous session and unlock WO. (Note: In this case only the User who holds the lock will see the option to unlock the item. Other users can't unlock it.)
  2. From the system management application, you have the option to terminate the previous requestor session. Doing that will automatically unlock all items locked by that requestor.

Published January 31, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us