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Support Article

Co-bowse configuration issue

SA-34483

Summary



Pega Customer Service for Insurance 7.21 (CCSI) application settings Data transform has .PortalCobrowsingEnabled set as “true” which might throw errors for users who would not opt for Co-browse along with CSI.

Error Messages


When a user does not have co-browse as part of their application but has .PortalCobrowsingEnabled set as “true” in application DT, they would receive some exception errors like CoBrowse key is not found or CoBrowse token is invalid.


Steps to Reproduce



Not applicable


Root Cause



Data transform has .PortalCobrowsingEnabled set as “true” which might throw errors for users who would not opt for Co-browse along with CSI.

Resolution



Apply HFix-32650.
Description of Changes:
.PortalCobrowsingEnabled set as “false” in CSI 7.21 applicationsettings DT.

Published March 16, 2017 - Updated December 2, 2021

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