Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Complex question fails to save when switched to rich text



When developer edits a complex question from Pega Survey in Survey management, the complex question cannot be saved if the question is changed from plain text to rich text.

Error Messages

Not Applicable

Steps to Reproduce

1. Select Survey Management.
2. Create a question page from Survey Management.
3. Create a complex question from Survey Management using plain text and save the question.
4. Find the question from Survey Management, and edit it.
5. Flip the format of the question to Rich Text format.
6. Select Save.

Root Cause

A defect in Pegasystems’ code or rules the validation error is not cleared.


Apply HFix-31318.


Published January 20, 2017 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us