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Support Article

Conflict warning icon displays post assignment submission

SA-53237

Summary



The conflict warning icon displays post assignment submission. SLA configuration is not present on the assignment.


Error Messages



Error on screen:

Please Re-submit



Error in Tracer:


(Embed-CaseUpdate)pyWorkConflict XYZ


Steps to Reproduce

  1. Create a flow with the Send Email smart shape to send an email.
  2. Add an Assignment shape for the user action.
  3. Run the flow.


Root Cause



An optimistic locking was configured on the case. Before clicking the Submit button, the SendCorr agent updated the case in the background. This caused the error.
The SendCorr agent locked the work object and updated the work properties such as, the correspondence sent time and pyworkPage.pyWorkParty(PartyRole).pyPartyNotified.



Resolution



Perform the following local-change:
  1. Perform a Save As of the OnSend activity to the application specific ruleset.
  2. Skip the steps conditionally to update the work properties, for optimistic locking and when not relying on properties such as pyPartyNotified and correspondence sent time.

Published January 5, 2019 - Updated October 8, 2020

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