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Support Article

Content on Incoming call popup is not aligned



Full name content on the Incoming call popup on the Interaction portal is not aligned to the centre after adding the Pega-EndUserUI:08-02 ruleset.

Error Messages


Not Applicable

Steps to Reproduce

  1. Launch the Customer Process Manager (CPM) portal
  2. Click the Demo call 

Root Cause

Cascading Style Sheet (CSS) classes are overridden .


Perform the following local-change:
  1. Go to the out-of-the-box IncomingCallPop section 
  2. Go to the Presentation tab of FirstName &LastName layout 
  3. Add the below CSS to the cell readonly &readwrite classes on the Advanced tab:



Published August 17, 2019 - Updated December 2, 2021

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