Support Article
CPM Auto launch task script
SA-25678
Summary
Auto Launch configuration on intent not working.
Error Messages
Not Applicable
Steps to Reproduce
- Configure an intent as auto launch on Startup (in the criteria tab) and use an intent when condition for auto launch.
- Launch an interaction.
- It can be seen that the intent launches twice on launch of the interaction
Root Cause
There is a defect in Pegasystems’ code or rules.
The issue is found in the rule "CPMAutoLaunchTasks"
Resolution
The change needs to be done in the CPMAutoLaunchTasks rule and it is :
"window.setTimeout(function(){autoLaunchTasks();},2000);"
Published August 1, 2016 - Updated December 2, 2021
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