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Support Article

Create Product ZIP option not working



Unable to create product :From Product rule form if we click on “Create Product ZIP” then nothing happen, log is also clear while we are clicking on the button.

Customer did installation of PEGA716 split schema ,after successful installation, customer is facing the issue

Error Messages


Steps to Reproduce


Root Cause

The root cause of this problem is a defect in customer application code/rules. A number of weird issues were faced post installation. The installation stpes were customized particularly the DB Users did not include ANY privileges. Further the SQL for rulebase setup was generated manually. However this was not reproducible inhouse. The same installation was tried thrice and not once did we face any issues. Perhaps the SQL scripts were not executed properly - although no errors were shown in the database we suspect that a stored procedure (most likely a trigger) was not compiled properly, whicj also reflected the kind of problems the customer faced. 

Since PRPC installation is straightforward, it was suggested that we re-install while following the steps carefully. 


The explanation for this behavior is as follows: We performed the installation thrice using the same privileges and the exact same steps and the issue was not reproducible. We performed a re-installation on SIT enviroment and it just went smooth. So, perhaps the SQL scripts were not executed properly on DEV - although no errors were shown in the database we suspect that a stored procedure (most likely a trigger) may not have been compiled properly, which also reflected the kind of problems faced post installation. 

This issue is resolved by making the following change to the PRPC operating environment: By performing re-installation of PRPC.

Published January 31, 2016 - Updated October 8, 2020

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