Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

CSO not decoding Vantage account password



When try to launch CSO, the application returns "Credential error, password incorrrect". If we update the Vantage.init and type in the VantageAccountPassword in clear text it works. When the password is encrypted again (by restarting the SPI), the problem come back.

Error Messages

On the screen: Server Error, in tomcat console "Invalid password"

Steps to Reproduce

Run CMD and luanch Campaign Schedule Overview Appilcation

Root Cause

Password was not decrypted as “Unlimited Strength JCE Extension Policy Files” were not copied to $JAVA_HOME/ jre/lib/security’ path


Issue resolved after  “Unlimited Strength JCE Extension Policy” Files were copied to $JAVA_HOME/ jre/lib/security'  path, as password is decrypted appropriately.

Published July 3, 2015 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us