Support Article
CSO not decoding Vantage account password
SA-11614
Summary
When try to launch CSO, the application returns "Credential error, password incorrrect". If we update the Vantage.init and type in the VantageAccountPassword in clear text it works. When the password is encrypted again (by restarting the SPI), the problem come back.
Error Messages
On the screen: Server Error, in tomcat console "Invalid password"
Steps to Reproduce
Run CMD and luanch Campaign Schedule Overview Appilcation
Root Cause
Password was not decrypted as “Unlimited Strength JCE Extension Policy Files” were not copied to $JAVA_HOME/ jre/lib/security’ path
Resolution
Issue resolved after “Unlimited Strength JCE Extension Policy” Files were copied to $JAVA_HOME/ jre/lib/security' path, as password is decrypted appropriately.
Published July 3, 2015 - Updated October 8, 2020
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