Support Article
CTI Link Engine for Cisco ICM conference issue with D party name
SA-9494
Summary
When using the CTI Link Engine for Cisco ICM, spurious parties beginning with the letter D are sometimes listed on conferences. It may not be possible to drop these parties from the conference.
Error Messages
Failed to drop the party [D123456]
Steps to Reproduce
Use CTI link Engine for Cisco ICM.
Root Cause
The root cause of this problem is in a third-party product, Cisco ICM.
Resolution
If the party name begins with the letter 'D', then the issue is caused by a Cisco limitation and therefore this issue cannot be fixed inside PRPC.
Published November 9, 2015 - Updated December 2, 2021
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