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Support Article

Cursor pointer displays as hand icon post application upgrade



In Customer Process Management (CPM) portal, cursor pointer displays as the hand icon post application upgrade.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Launch the Interaction portal
  2. Create a new Phone Call
  3. Navigate to the AppContactSearch screen

Root Cause

A defect in Pegasystems’ code or rules.
In the PZBASE-DIV-LAYOUTS CSS file, the code to display default cursor on the dynamic layout when no mouse events are configured is missing.


Apply HFix-47177.


Published October 12, 2018 - Updated October 8, 2020

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