Dashboard is not refreshed after a case is resolved
SummaryA dashboard tab displaying a worklist is set to 'Refresh when active' but it is not refreshed when a case is resolved.
Error MessagesNot Applicable
Steps to Reproduce
- Select a case from the worklist.
- Resolve the case.
- Go back to the dashboard tab displaying the worklist.
Root CauseThe issue occurs when using a tab that contains an embedded harness.
ResolutionPerform the following local-change:
Add the 'Declare_pzRecentsCache.pxUpdateDateTime Changes' refresh condition to the dynamic container in the section containing the worklist.
Published January 31, 2016 - Updated October 8, 2020