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Support Article

Dashboard is not refreshed after a case is resolved



A dashboard tab displaying a worklist is set to 'Refresh when active' but it is not refreshed when a case is resolved.

Error Messages

Not Applicable

Steps to Reproduce

  1. Select a case from the worklist.
  2. Resolve the case.
  3. Go back to the dashboard tab displaying the worklist.

Root Cause

The issue occurs when using a tab that contains an embedded harness.


Perform the following local-change:  

​Add the 'Declare_pzRecentsCache.pxUpdateDateTime Changes' refresh condition to the dynamic container in the section containing the worklist.

Published January 31, 2016 - Updated October 8, 2020

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