Skip to main content

Support Article

Data page does not refresh in Case Worker portal



Data page does not refresh in the Case Worker portal.    

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the Case Worker portal
  2. Access multiple work objects and harnesses. View the accumulated thread level data pages through the Clipboard viewer

Root Cause

A defect in Pegasystems’ code or rules.


  1. Apply HFix-49492
  2. Save as the pyRemoveThreadLevelPages activity in the application ruleset
  3. Add a logic to remove the thread level data pages



Suggest Edit

Published January 1, 2019 - Updated October 8, 2020

Did you find this content helpful?

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us