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Support Article

DatabaseException: Cluster Upgrade In Progress



DatabaseException occurs on creating a new case.

Error Messages Rule (RULE-OBJ-CLASS YOUR-WORK-CLASS-TEST) was not saved - CLUSTER UPGRADE IN PROGRESS: code: <none> SQLState: <none> Message: <none>
From: (H6L6W0MBO5OD3W1T01ZTLLP4L7PE06JQ0A:your_ip)

Steps to Reproduce

  1. Log in to the application.
  2. Create a new case.

Root Cause

A defect or configuration issue in the operating environment.


Perform the following local-change:
  1. Set the IsClusterUpgrading Dynamic System Setting (DSS) to false.
  2. Restart the JVM.

Published December 2, 2021

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