Support Article
Delegated Map Value rule not shown in Case Manager portal
SA-17539
Summary
The question here is about how to “Delegate” a “MapValue” rule in order for a business user to modify it from a user or manager portal.
The only option available seems to be “Add to Favorites” on “MapValue” rule type:
And even using this option the “MapValue” is not available for changes.
Error Messages
Not applicable.
Steps to Reproduce
- Create a MapValue and use the “Add to Favorites” link with the appropriate AccessGroup.
- Open the user portal and try to access it for modification. Observe that the “Configuration” is not displaying anything
Root Cause
This is the expected Out-Of-The-Box behaviour for the “Add to Favorites” option.
This option is now supposed to be used by “Developers”, in order to quickly access a rule regardless of the rule type.
Now the “Delegate” option has been created for business users:
But as the help file is mentioning, it is only possible to “Delegate” 3 type of rules (paragraph, decision table and data type):
And when the “Delegate” option has been used you can see the rule from the user portal using the “Configuration” link:
Resolution
An explanation has been sent and two local change approaches have been explained. The first one is obviously to change the implementation in order to use a “DecisionTable” instead of a “MapValue”.
The second one is to customize the Out-Of-the-Box “Navigation” rule in order for the business users to access the “My Rules” screen.
Following screen is the one presenting the “Favorites” rules which can be update:
Finalised to use a DecisionTable instead of a MapValue to resolve the issue.
Published January 31, 2016 - Updated October 8, 2020
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