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Support Article

Dirty popup behavior is inconsistent

SA-65139

Summary



In a screen dirty modal displays as a window alert and in another screen the modal dialog displays. This occurs in the Chrome browser.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



A defect in Pegasystems’ code or rules :

The issue occurred because the below code was used in closeWork API in pzpega_ui_doc_lifecycle js 

event = event == undefined ? window.event : event;

window.event does not display in some cases in Chrome due to which a browser alert is displayed.

Chrome (Non-working):




Internet Explorer(working):




Resolution



Perform the following local-change:

In the UserWorkForm, override pega.u.d.isFormDirty as below,

<script>
pega.u.d.isFormDirty = function(bPrompt, fromCloseWork, ev, onlyMdcDocs) {
    ev = ev || {};   added this extra line in overriden function ....
}
</script>



 
Suggest Edit

Published December 4, 2018 - Updated October 8, 2020

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