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Support Article

Disable Attachment option in client end Chat window

SA-62245

Summary



The requirement is to disable the Attachments option from the Chat window.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



Not Applicable


Resolution



Perform the following local-change:

As a local-change, follow the below steps to hide the Attachment icon:
  1. In the Chat package provided, open the Cascading Style Sheet (CSS) file at the below location.

    /server/public/stylesheets/customer/final/customerChat.css
     
  2. Search for the #fileUploadIcon CSS selector.
  3. Replace 'display: block;' with 'display: none;'.
  4. Save the CSS file.
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Published January 17, 2019 - Updated December 2, 2021

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