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Support Article

Drop down values are not populated in the PDF when printed

SA-15943

Summary



By using the print functionality , user saved the work Item as PDF . After download , Dynamic drop down values are not populated in PDF

 

Error Messages



NA


Steps to Reproduce



Use OOTB print button to print a harness to PDF which shows drop downs confirmed as dynamic select


Root Cause



Dynamic select control loads the data slower than the print takes to complete,

Resolution



Don't use Dynamic Selects in the print Harness.

Or

Delay the harness_print file to ensure that the dynamic select data is loaded before printing.

 
Add delay by replacing the window.print in the harness_print script with the below code,
setTimeout( function(){window.print();},2000 );
 
The above code will introduce a 2 second delay before print the document.

 

Published January 31, 2016 - Updated October 8, 2020

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