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Support Article

Dropdown values do not display when using Chrome browser

SA-72702

Summary



Dropdown values do not display when using the Chrome browser.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Login to the Pega user portal in the Chrome browser
  2. Create a cascading dropdown such that on change of one field, the dropdown should retrieve the dynamic dropdown values to the dropdown


Root Cause



PRPC 6.3 has some compatibility issues with Chrome. Few logs are missing in the network logs in Chrome. As a result, the dependent field is not assigned with the value in the database. Hence, the dependent dropdown is not receiving the values.

Resolution



Perform the following local-change:

Change the address scripting URL which connects the database. This allows few library files to assign the value to the field in the database.



 

Suggest Edit

Published August 19, 2019 - Updated October 8, 2020

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