Support Article
Duplicate assignments in 7.14 release of Smart Dispute
SA-16082
Summary
When retrieving an assignment using the "Next Assignment" link, the assignment that opens is the one that was just completed.
Error Messages
Not Applicable
Steps to Reproduce
- Create a dispute for Paid by other means
- Process Chargeback. Item goes to Chargeback Approval assignment as expected
- Log in as a Manager user to process the assignment
- If opened from the workbasket, the correct approval screen is displayed
- If opened using the "Next Assignment" link, you get the Examine Chargeback requirements screen
- On submit, it goes to the Process Chargeback, again
- Submitting here goes to approval, but tells the user that they cannot approve their own chargeback and shows two completed chargeback assignments and two approvals
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
The fix for this issue will be part of Smart Dispute 7.15 release.
Published January 31, 2016 - Updated October 8, 2020
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