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Support Article

Email listener configuration fails Test Connectivity




Email listener configuration fails the Test Connectivity but works successfully in other environments. The issue occurs post updating to Pega 8.1.1

Error Messages

Not Applicable

Steps to Reproduce

  1. Update Pega 7.3 or Pega 7.4 to Pega 8.1.1
  2. Configure an email listener

Root Cause

A defect or configuration issue in the operating environment. The email listener configuration fails the Test Connectivity because of the incompatibility of the mail-1.5.5.jar file on Pega 8.1.1 and the SSL certificate issues on the application server.


Make the following change to the operating environment:
Install the Pega 8.1.3 patch release.


Published May 7, 2019 - Updated December 2, 2021

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