Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Email listener configuration fails Test Connectivity

SA-74161

Summary


 

Email listener configuration fails the Test Connectivity but works successfully in other environments. The issue occurs post updating to Pega 8.1.1


Error Messages


Not Applicable


Steps to Reproduce

  1. Update Pega 7.3 or Pega 7.4 to Pega 8.1.1
  2. Configure an email listener


Root Cause



A defect or configuration issue in the operating environment. The email listener configuration fails the Test Connectivity because of the incompatibility of the mail-1.5.5.jar file on Pega 8.1.1 and the SSL certificate issues on the application server.

Resolution



Make the following change to the operating environment:
Install the Pega 8.1.3 patch release.

 

Published May 7, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice