Support Article
Email listener configuration fails Test Connectivity
SA-74161
Summary
Email listener configuration fails the Test Connectivity but works successfully in other environments. The issue occurs post updating to Pega 8.1.1
Error Messages
Not Applicable
Steps to Reproduce
- Update Pega 7.3 or Pega 7.4 to Pega 8.1.1
- Configure an email listener
Root Cause
A defect or configuration issue in the operating environment. The email listener configuration fails the Test Connectivity because of the incompatibility of the mail-1.5.5.jar file on Pega 8.1.1 and the SSL certificate issues on the application server.
Resolution
Make the following change to the operating environment:
Install the Pega 8.1.3 patch release.
Published May 7, 2019 - Updated December 2, 2021
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