Support Article
Error on clicking the Chordiant Marketing Director modules
SA-60107
Summary
The campaigns, segments, and elements do not display in Chordiant Marketing Director (CMD) client.
Error occurs on clicking the CMD modules.
Error Messages
Error in the CMD client:
Item has been locked by '"(Process ID 0) Access denied","Campaign in use by '' (Process ID 0). Access denied in production environment.
Error in the log:
Details Parameters (0):<NO DETAIL ENTRY>:procName :Lock Process
GetNextId Status :1
lockFlg = :1
Command Line Insert:Lock Process
It's a lock Process
Doing Create Audit Header(1654167)
Completed Create Audit Header(1654167),Status -1653
In RPCdeleteAuditTrail(1654167)
Out RPCdeleteAuditTrail(1654167), status 1
Finished db_make_entry(1654167)
Out db_make_entry(-1) FAILED
Out dbaction_3(-1)
Steps to Reproduce
Access any CMD client module.
Root Cause
The CMD Tablespace size was not sufficient.
Resolution
Perform the following local-change:
Increase the CMD Tablespace size.
Published September 21, 2018 - Updated December 2, 2021
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