Support Article
Error icon stating case is locked does not display on row
SA-86677
Summary
User accesses a case functionality from a modal action on a grid as user 1. User also works on the case via modal from the grid as user 2. Error icon stating the case is locked does not display on the row. This occurs post post upgrading to Pega 8.2.2.
Error Messages
Not Applicable
Steps to Reproduce
- Upgrade from Pega 7.1.7 to Pega 8.2.2
- Open a case as user 1
- Access the case via a modal popup from a grid as user 2
Root Cause
A defect in Pegasystems’ code or rules. The position style attribute of icon div class caused the incorrect behavior.
Resolution
Perform the following local-change:
Add the below code to the UserWorkForm:
<style>
.oflowDivM >.iconErrorDiv{
position:absolute ! important;
margin-top:25px;
}
<style>
Published December 2, 2021
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