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Support Article

Error icon stating case is locked does not display on row



User accesses a case functionality from a modal action on a grid as user 1. User also works on the case via modal from the grid as user 2. Error icon stating the case is locked does not display on the row. This occurs post post upgrading to Pega 8.2.2.

Error Messages

Not Applicable

Steps to Reproduce

  1. Upgrade from Pega 7.1.7 to Pega 8.2.2
  2. Open a case as user 1
  3. Access the case via a modal popup from a grid as user 2

Root Cause

A defect in Pegasystems’ code or rules. The position style attribute of icon div class caused the incorrect behavior.


Perform the following local-change:
Add the below code to the UserWorkForm:

 .oflowDivM >.iconErrorDiv{
    position:absolute ! important;


Published December 2, 2021

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