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Support Article

Error on invoking Microsoft Word merge in Microsoft Office 2016

SA-51941

Summary



Error occurs when invoking Microsoft Word merge using Microsoft Office 2016.


Error Messages



Initialization failed. Unrecognized Microsoft Word.


Steps to Reproduce



Invoke Word merge in Microsoft Office 2016.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution

Apply HFix-41628.


Suggest Edit

Published February 19, 2018 - Updated October 8, 2020

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