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Support Article

Error message displays despite checking check box & saving form



The user has configured error message to display when a check box is not selected and Submit is clicked. However, even when the check box is selected and the form is saved, the error message displays.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a case and navigate to the specific UI which has the error message configuration
  2. Unselect and then select the check box and save the case
  3. Click Submit. Error message still displays on top level page

Root Cause

In the UserWorkForm, the pega.u.d.KeepPageMessages flag is set as true. Hence the error message does not clear.


Perform the following local-change:

Add the below script in the UserWorkForm and use this function to pass the value as false on click of the Save button:

function resetkeepmessage(pagemessage){
pega.u.d.KeepPageMessages = pagemessage



Published August 24, 2018 - Updated October 8, 2020

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