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Support Article

Error occurs on submitting a reopened case



An error occurs on submitting a reopened case.

Error Messages

** The page contains an undefined property: pyWorkPage.IsDataPageRefreshed

Steps to Reproduce

  1. Resolve a case that has attachments
  2. Reopen the item and work on it
  3. Click Submit

Root Cause

A defect in Pegasystems’ code or rules. HFix-28843 introduced this defect.


  • Perform the following local-change:
  1. Create IsDataPageRefreshed in @baseclass.
  2. Change the pyGetAttachmentContent so that one more step is added. This is an available rule, you can save as it to your RuleSet
  • Upgrade to Pega 7.3

Published February 13, 2018 - Updated October 8, 2020

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