Support Article

Error on parsing REST Response



Calling a JSON REST service using Connect-Rest Rule. GET method works fine but PUT fails with error.

Error Messages

PegaRULES log shows:
HTTP Status code: 400 Bad Request

Tracer shows:

Unexpected character ('<' (code 60)): expected a valid value (number, String, array, object, 'true', 'false' or 'null') at [Source: org.jboss.resteasy.core.interception.MessageBodyReaderContextImpl$InputStreamWrapper@171476a8; line: 1, column: 2]

pyStatusValue Fail:
Unexpected HTTP 400 Response code

the HTTP response code of 400 indicated a client error. The response data may contain a reason.


Steps to Reproduce

  1. Call a Rest service that returns JSON response
  2. Use Put method and try to map the response

Root Cause

A software use or operation error. Tracer output shows pyRequestData or "Request Message" in XML format which means JSON conversion of request Clipboard page hasn't been done. The default format used by Pega for mapping outbound Rest request is XML and not JSON. Since the end Rest Service expects a JSON message, it returns 400 Bad request error.


Perform the following local-change: On Request tab of Put method of Connect-Rest Rule form, specify JSON as 'Map From'.

Published May 3, 2017 - Updated May 5, 2017

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